Privacy Policy

1. What we collect

We collect only what we need to rent you moving boxes and keep you informed:

• Account information — your name, email address, phone number, and password (stored only as a secure hash).
• Addresses — delivery and pickup addresses for your bookings, and any saved addresses in your account.
• Contact methods — extra phone numbers or emails you add for delivery coordination.
• Booking and order history — packages, dates, add-ons, loyalty points, and referral activity.
• Payment information — processed entirely by Stripe. We never see or store your full card number; Stripe gives us a token and the last four digits for receipts.
• Communications — messages you send through our contact form, plus the emails and texts we send you about your bookings.
• Usage data — basic analytics about how the site is used (pages visited, approximate device and browser), so we can keep improving it.

2. How we use it

• To deliver, pick up, and manage your rentals and store orders.
• To send booking confirmations, delivery and pickup reminders, and receipts — by email and, where you've opted in, by SMS.
• To run our loyalty and referral programs (points, rewards, referral credits).
• To respond to your questions and provide support in English or Spanish.
• To prevent fraud and keep the service secure.
• To comply with legal and tax obligations.

3. Who we share it with

We don't sell your personal information, period. We share it only with the service providers that help us operate:

• Stripe — payment processing.
• Our email and SMS delivery providers — so confirmations and reminders reach you.
• Hosting and database providers — where the service runs.
• Authorities, only when required by law.

4. How long we keep it

We keep your account and booking history while your account is active and as long afterward as tax and accounting rules require. You can ask us to delete your account at any time — see below.

5. Your choices and rights

• Access or correct your information from your account dashboard, or ask us to do it for you.
• Opt out of marketing messages at any time (booking-related texts and emails still come through — they're part of the service).
• Request a copy of your data, or ask us to delete your account and personal information, subject to records we're legally required to keep.

6. Security

Passwords are stored only as bcrypt hashes, card data never touches our servers (Stripe handles it), and access to customer data is limited to the small team that needs it to run deliveries. No system is perfectly secure, but we take reasonable, industry-standard measures to protect your information.

7. Children

Our service is intended for adults arranging a move. We don't knowingly collect information from children under 13.

8. Changes to this policy

If we update this policy, we'll post the new version here with a new effective date. Material changes will be called out by email to active customers.